• When will a specific item be restocked?

We get emails from customers requesting restock information, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold out product and request to be notified when an item is back in stock via email by completing the "Email Me When Available" form. You may also comment below the picture of the item on Instagram, indicating that you would like to be notified when the item is restocked, and we will mention you in a comment when it arrives.

• What is your return/exchange policy?

Items must be sent back to Bryson and Bailey within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given.

Returned items must be unworn and unwashed (free of any stains from deodorant, or wear) with all Bryson and Bailey and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.

At Bryson and Bailey, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

• Processing

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.

 

• How long does shipping take?

We offer several shipping options: 

Standard Priority is 2-3 business days, but can take up to 5 days (Tampa and Florida residents usually get their packages in 1 business day)

Express Shipping is 1-2 business days, depending on your area (if its more than 1 day customer is contacted and refunded if needed in one day)

International Shipping is 6-10 business days for USPS plus 1-3 days processing

• Final Sale Items

Non Returnable, No Exceptions

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.